You Can’t Test Quality In
In this episode, some thoughts about quality:
- Two different ways of thinking about quality and its flipside, waste
- Fit for purpose vs lack of defects
- Mura, Muda, and Mira – the 3Ms of Japanese industrial engineering – waste (mura), inconsistency (muda), and overburden (mira)
- Shigeo Shingo
- Pokayoke: Improving Product Quality By Preventing Defects
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